Privacy & Security/Return & Refund

Every Little Thing Is Going To Be Alright!

Security Guarantee

Here at Marley Vibes we take your personal security very seriously. We take every step possible to ensure that your personal information will never leave our control. Our website and database is hosted on physically and virtually secured dedicated servers in a world class data center.

All of your personal and payment information is transmitted to us via a 128 bit SSL (secure sockets layer) encryption which ensures that no one else can read this information. Every online transaction you make with Marley Vibes shop will be 100% safe.

Privacy Policy

Protecting your privacy is of the supreme importance to us at marleyvibes.com. We will never give, lend or sell your information to any third party ever for any reason period.

Personal Information

We collect your personal information when you provide it to us as you place your order. This includes your name, address, email address, phone number and credit card information. Your information is used to process your order, provide you with support and update you on your order. We will never provide this information to any third parties period.

Non-Personal Information

We collect non-personal information from you, including your browser type, your operating system type and model, the URL of the previous web site you visited and your IP address. This information is anonymous, and aids us in improving your shopping visit with us and is also collected by most other websites on the Internet.

Cookies

Like most other E-commerce websites, we use cookies. Our cookies don’t store any personal information, but they do allow us to do things like keep items in your shopping cart during your visit or provide you with a more personalized user experience.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email b@marleys.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to: 5055 Ocean Blvd, Sarasota FL 34242
Returns Department Tracking #

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and videos.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Marley Vibes Gift Cards

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Under 13?

If you are under the age of 13, you are not permitted to submit any personal information to marleyvibes.com. Marleyvibes.com intended for users who are 13 years of age and older.

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